At Dipaci Coffee Machine, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Below are the details of our return policy to ensure a hassle-free experience.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products should be in their original condition, unused, and in their original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required to process a return.
  • Consumable items, such as coffee pods or beans, are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

  • Items that show signs of use or damage caused by the customer.
  • Custom or personalized products.
  • Clearance or sale items (unless they are faulty).

Return Process

  1. Contact Us: Begin by contacting our customer service team at [insert contact email/phone]. Provide your order number and details about the return.
  2. Approval: Once your return request is approved, you will receive a return authorization and shipping instructions.
  3. Ship the Item: Pack the product securely and ship it to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

  • Once we receive and inspect your return, we will notify you of the refund status.
  • Refunds are processed within 7-10 business days and will be issued to the original payment method.

Exchanges

We offer exchanges for defective or damaged items. Contact us to arrange a replacement.

For any questions or concerns, feel free to contact us. At Dipaci Coffee Machine, we’re committed to ensuring your coffee experience is always satisfying!